Refund Policy

Physical Products: 30-Day Guarantee, Including Sale Items

We offer a 30-day money-back guarantee on our physical products, including apparel, supplements and physical-product bundles. This guarantee also applies to products purchased on sale or with a discount code.

If you are not satisfied, contact us at info@jengearpro.com within 30 calendar days of receiving your order to request a full refund of the amount actually paid for the affected product. Purchasing an item on sale is not a reason to deny the request.

Fitness Guides Bundle: 30-Day Guarantee

Our “Bundle: 3 Fitness Guides (Gym + Nutrition + Home)” includes six PDFs: three guides in English and three in Spanish. The bundle comes with a 30-calendar-day money-back guarantee from the date of purchase.

If you are not satisfied, email info@jengearpro.com within that period to request a full refund of the amount paid for the bundle. A technical problem is not required, and downloading the files does not remove this commercial guarantee.

Individual Digital Guides & PDFs

Individual digital guides do not include the bundle’s commercial satisfaction guarantee. Due to the nature of digital content, we do not offer refunds on these guides unless a technical issue prevents access to the files, without affecting any mandatory rights you may have.

If you have trouble downloading or accessing your guides, contact us at info@jengearpro.com so we can resolve the issue and process any applicable refund. The bundle’s 30-day guarantee is an exception to this individual-guide policy.

How to Request Help or a Refund

Email info@jengearpro.com with your order number, the affected product and the reason for your request. We will not require a reason when you exercise a statutory right that does not require one.

We will process your request within 3–5 business days. This period concerns handling the request, not when the money appears in your account.

Physical Returns & Shipping Instructions

Contact us before sending a product back so you can receive instructions and the correct return destination. If we request a physical return, we will give you written instructions explaining how and where to send it.

Keep the product, its accessories and its packaging, if available, until you receive our instructions. Digital guides do not need to be returned by physical mail.

The customer pays return shipping when the return is not due to a defect, an incorrect item or another Jen Gear Pro error, provided this responsibility was disclosed before purchase where required and is permitted by applicable law. If the return is due to a defect, an incorrect item or another store error, Jen Gear Pro pays return shipping.

We will explain the return procedure and applicable shipping cost before you send the product back. This condition does not establish a restocking fee or authorize other charges. Original shipping charges will be handled according to the terms disclosed before purchase and applicable law. No new charges will be imposed where advance disclosure was required. These instructions do not limit your mandatory return rights.

Damaged, Defective or Incorrect Items

Inspect your order upon receipt and contact us as soon as possible if it is damaged, defective or incorrect. We will assess the issue and explain the appropriate solution.

The 30-day commercial guarantees do not limit mandatory rights relating to defective, incorrect or non-conforming products.

Exchanges & Gift Cards

Contact us first if you want to exchange a physical product. If a return is appropriate, we will explain the process; you may place a new order for the item you prefer.

Gift cards are not covered by these commercial product-refund guarantees, unless applicable law requires otherwise.

Processing & Issuing Refunds

We will notify you of the outcome of your request. If a physical return is required, we will explain the receipt and review steps.

Once approved, we will issue the refund to the original payment method within 10 business days, unless an earlier statutory deadline applies. Your bank or payment provider may need additional time to display the credit.

If more than 15 business days have passed since approval and you have not received the refund, contact info@jengearpro.com.

European Union Consumer Rights

Where the European Union statutory right of withdrawal applies to a distance purchase, you may notify us of your decision to withdraw within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions. Jen Gear Pro’s 30-day commercial guarantee does not replace or reduce this right. (Official Your Europe guidance)

In those cases, statutory return and reimbursement rules apply: reimbursement is due within 14 days of notification, although it may be withheld until the goods or evidence of return have been received. Where applicable, reimbursement includes the original standard delivery cost, but not the supplement for a more expensive delivery option selected by the customer. (Official Your Europe guidance)

For digital content, we will not treat downloading alone as an automatic waiver of withdrawal. Where applicable, loss of that right requires prior express consent to begin delivery, acknowledgement of losing the right, and confirmation of both. This rule does not remove the bundle’s 30-day commercial guarantee. (Official Your Europe guidance)

Previous Purchases & Mandatory Rights

We will continue to honor any more favorable guarantee advertised for your product when you purchased it. This policy does not remove previously offered promises or limit mandatory consumer rights.