FAQs
Frequently Asked Questions
Find answers about shipping, discount codes, digital fitness guides, returns and contacting Jen Gear Pro. For the full terms, please review our Shipping Policy and Refund Policy linked below.
Do you ship to my country?
Shipping availability depends on the product and delivery address. Enter your address at checkout to check the available shipping options before paying.
If no shipping option is shown, or you want to check a destination before purchasing, contact info@jengearpro.com with the product and destination. Please review our Shipping Policy for more information.
Which shipping carriers do you use?
The carrier and shipping service can vary by product, supplier and delivery address. Available shipping options and charges are shown at checkout before you pay.
Items prepared by different suppliers or facilities may ship in separate packages. When tracking information is available, you can check it in your order notifications or on the store's tracking page. For questions about a service, contact info@jengearpro.com.
How long will it take to receive my order?
For physical products, total delivery time includes preparation or production plus transit. Timing varies by product, selected variant, availability and delivery address. Choosing a faster transit option does not remove preparation or production time.
An order confirmation does not mean that your package has already shipped. If you need an item by a specific date, contact info@jengearpro.com before purchasing to ask about availability and delivery conditions. A date is guaranteed only if it has been expressly confirmed for your order.
Digital guides do not require physical shipping. Use the download message associated with your paid order; it may be separate from the order confirmation. Please review our Shipping Policy for more information.
Do you offer free shipping?
Enter FREESHIP50 at checkout for free shipping on eligible services when your merchandise subtotal is USD 50 or more after applicable discounts. Taxes and shipping charges do not count toward this minimum.
If a discount reduces your merchandise subtotal below USD 50, FREESHIP50 does not apply. Before paying, check that the code has been accepted and review your selected shipping service and the shipping charge shown.
How do I use my discount code?
Enter your code in the discount field at checkout and check that it has been accepted before paying. TIKTOK10 offers 10% off and can be combined with FREESHIP50 when both codes' requirements are met, including the USD 50 minimum after discounts.
Other automatic promotions or discounts may prevent codes from being combined. Review the final total rather than assuming a code has been applied automatically.
Are the digital guides in English or Spanish?
Each individual guide includes one PDF in the language stated on its product page. Check the language before purchasing.
The bilingual “Bundle: 3 Fitness Guides (Gym + Nutrition + Home)” is delivered as one ZIP file containing six PDFs: three guides in English and three in Spanish. Download and extract the ZIP to open the files. Digital products have no shipping charge; if your cart also includes physical products, shipping charges may apply to those items.
How do I download my digital guides?
Use the download link provided for your paid digital order. Each individual guide is one PDF; the bilingual bundle is one ZIP containing six PDFs. If payment is still pending, do not assume the download links are available yet.
If you cannot find the email, check Spam or Junk and the email address used for your order. If a link is missing or you have difficulty accessing a file, email info@jengearpro.com with your order number so we can help.
What payment methods do you accept?
The payment methods available for your purchase are shown at checkout. Review the options and final total before completing payment.
If you have difficulty paying, contact info@jengearpro.com. Do not send passwords or full payment-card details.
Do you offer refunds?
Physical products, including sale items and products purchased with a discount code, have a 30-calendar-day money-back guarantee from receipt. Contact us within that period to request a refund of the amount actually paid for the affected product.
The bilingual Fitness Guides Bundle has a separate 30-calendar-day money-back guarantee from the date of purchase. A technical problem is not required, and downloading the files does not remove that guarantee.
Individual digital guides do not include the bundle's commercial satisfaction guarantee. Refunds for individual guides are available when a technical issue prevents access to the files, without affecting mandatory rights you may have.
Email info@jengearpro.com with your order number, affected product and reason for your request. We will not require a reason when you exercise a statutory right that does not require one. Please review our Refund Policy for the full terms, applicable rights and refund procedure.
Who pays return shipping?
The customer pays return shipping when the return is not due to a defect, an incorrect item or another Jen Gear Pro error, provided this responsibility was disclosed before purchase where required and is permitted by applicable law. If the return is due to a defect, an incorrect item or another store error, Jen Gear Pro pays return shipping.
Contact us before sending a product back. If a physical return is requested, we will provide written instructions with the correct return destination and explain the applicable shipping cost before you send it. Digital guides do not need to be returned by physical mail. Please review our Refund Policy for more information.
How can I contact you?
Email info@jengearpro.com or use our Contact page. For an existing order, include your order number and the affected product.
Please describe the issue so we can help. Do not send passwords or full payment-card details.